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Customer experience systems
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#	Item
11	HSBC Amanah Malaysia Berhad (“HSBC Amanah”) Generic Terms & Conditions (June 2014 Edition) EFFECTIVE DATE:  30 June 2014 for new customers of HSBC Amanah Add to Reading List Source URL: www.hsbc.com.my Language: English - Date: 2014-06-26 00:52:13 Economy Money Finance Payment systems Credit cards Banking in India HSBC Overdraft Bank Customer experience Deposit account Know your customer
12	HSBC Amanah Malaysia Berhad (“HSBC Amanah”) Generic Terms & Conditions (December 2013 Edition) EFFECTIVE DATE:  13 December 2013 for new customers of HSBC Amanah Add to Reading List Source URL: www.hsbc.com.my Language: English - Date: 2013-12-10 22:02:23 Economy Financial services Money Credit cards Payment systems Banking in India HSBC Overdraft Bank Deposit account Know your customer Customer experience
13	INTERVIEW with an industry expert The role of social media in modern selling at Cisco. Digital transformation at its best. Cisco has been driving some fundamental changes to transform how they engage with customers. We Add to Reading List Source URL: www.uk.logicalis.com Language: English - Date: 2015-06-26 07:22:17 Professional studies Marketing Economy Business Customer experience management Brand management Social networks Social selling Cisco Systems Touchpoint Social media Customer experience
14	For: Marketing Leadership Professionals The Forrester Wave™: Social Depth Platforms, Q3 2013 Add to Reading List Source URL: www.lithium.com Language: English - Date: 2015-04-03 13:50:52 Economy Marketing Business Strategic management Telligent Systems Telligent Community Livefyre Influencer marketing Customer experience
15	Connected Company – Key Enabler for Digital by Ruediger Schoenbohm When we talk about the Digital Transformation, we often think of new business models, involving the customer in our value creation network, social list Add to Reading List Source URL: www.tyscon.com Language: English - Date: 2016-05-09 03:49:11 Economy Business Management Customer experience management Marketing Systems thinking Customer experience Digital strategy Touchpoint Business process Project stakeholder Value proposition
16	February, 2016 CATCHING THE SECOND WAVE OF PRODUCTIVITY THE PBX IS NOT THE PLATFORM Tim Banting, Principal Analyst Add to Reading List Source URL: webobjects.cdw.com Language: English - Date: 2016-06-02 14:27:47 Videotelephony Information technology management Cloud infrastructure Teleconferencing Customer experience management Customer relationship management Unified communications Business process management Cloud computing Cisco Systems Supply chain management Internet of things
17	NobleLogo_whiteBkgd_CMYK_notagline Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2016-02-25 10:44:23 Marketing Computer telephony integration Customer experience management Telephony Noble Systems Corporation Call centre Interactive voice response Dialed Number Identification Service Screen pop Speech analytics Voice-based marketing automation Virtual queue
18	Technical Brief Randy Levensalor, Lead Architect, CableLabs, March 2016 Add to Reading List Source URL: www.cablelabs.com Language: English - Date: 2016-04-25 12:06:13 Network architecture Emerging technologies Network function virtualization Telecommunications systems Computer network security Outsourcing Software-defined networking Customer-premises equipment Virtual private network Cloud computing Call centre Customer experience
19	Retail Evolution in the Rail Environment 17th September 2015 Stuart McLay- Head of Retail Welcome Add to Reading List Source URL: www.retail-systems.com Language: English - Date: 2015-09-21 10:52:43 Customer experience management Business Brand management Touchpoint Customer experience Retail TransACT
20	The right CDO for your company’s future The five archetypes of a chief digital officer Add to Reading List Source URL: www.strategyand.pwc.com Language: English - Date: 2016-06-01 07:42:23 Management Systems thinking Strategic management Chief digital officer Chief information officer Digital strategy Strategy& Technology strategy CIO magazine CDO Customer experience Chief data officer

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